Voluntary Service Overseas (VSO) is committed to safeguarding your privacy online. This statement explains how we will collect, use and disclose information on the VSO community platform. This statement may change from time to time, so please check this page periodically.

It’s important that you feel completely comfortable and confident that your personal information is in safe hands. VSO takes protecting your privacy extremely seriously and takes all reasonable steps to ensure your information is secure.

What information we collect
In order to make the VSO community platform a useful, interactive and valuable place to interact with other VSO volunteers, supporters and staff members we need to collect certain data from you. This enables us to make a platform where you can present yourself and find others based on skills or common interests.

Why we collect information
We collect a variety of personally identifiable information from you so all members of the community platform can interact, communicate and find each other.

  • We ask you for any personal details you may choose to give us, such as your name, age, or address. We save this so we can keep in touch with you and so other community members can contact you.
  • Your education and employment background, so other members of the community can ask you a question based on your experience or skills.
  • Some questions on how you are connected to VSO now and in the past, also so we can make it possible for other community members to find you based on common interest or background.

Who can join the community?

Everyone who supports the mission, vision and values of VSO and acts according to them, is welcome to join the VSO community. All VSO employees, workers, volunteers, consultants and agency workers act according to the Global Code of Conduct. The Community Manager will always check new sign-ups and reserve the right to remove any member that is not legitimately on the platform or shows disrespectful behaviour. Other people – not members of the community – have no access to the information shared on the platform.

Who can see your personal details?

  • Only members of the VSO community can see the information you have shared on the platform.
    Why we want to contact you
  • Being able to communicate with you is highly important to us, as your support can help transform the lives of poor communities around the world.
  • We want a lively community in which members can easily find each other, ask each other for help or share skills and experiences in order to help VSO accomplish her goals.
  • We would like to use the personal details you provide us to communicate with you about the impact you make and to give you our news. We may also let you know about other ways you could help us – whether that’s through fundraising, campaigning, events, volunteering, trading activities or educational activities. As a community member you can make a great contribution by doing voluntary work all around the world in various ways.

Your personal details

We ask you to share certain data because it is important we can communicate and interact with each other. Therefore we ask you for example your name and email address. Your email address however, will not be visible for others on the platform. Others can contact you by filling in a contact form. If you no longer want to be a member of the community, you can of course always opt-out. It is always your choice and you can change your mind at any time by contacting our Community Manager.

Where we collect information from
From this platform, when you visit. For example, we use software such as Google Analytics to identify which pages on our website are visited most. This information is collected automatically. It does not contain any personal or sensitive information, so browsing is anonymous. For information on this, check our information about the use of cookies.

How long we keep your information for
Your personal data (profile information requested during registration) is stored until you cancel your membership to the community. To delete your entire profile, you must send an email to the community manager.

How your information is secure
The security of your information is of utmost importance to us. We seek to use reasonable measures to protect your information as required by the law, in line with industry standards and in accordance with the policies VSO has set. Sensitive data is held under strict security conditions. If you have any reason to believe that any personal information we hold is no longer secure, please contact us immediately.

Who we share your personal information with
If you apply to volunteer or work for VSO, we will use your personal information to run checks against official sanctions lists, which contain details of known terrorist individuals and entities (e.g. UN Sanctions). This ensures that VSO are not complicit in funding or supporting terrorism.

We may also need to disclose your details if required to by the police, regulatory bodies or legal advisers.

We never sell your personal details with third parties for the purpose of marketing. Sometimes we may need to share your information with external organisations. Some of our suppliers and country offices are outside the European Economic Area. Whenever we share or transfer your personal information, we comply with the standards set by the GDPR and this privacy statement at a minimum.

Further information
The laws that say how your personal information can be used are based on the Dutch laws for Privacy and communications:

The General Data Protection Regulation (AVG).

At VSO we do our best to do more than the minimum and also to adhere to the recommendations of the Charity Netherlands.

You can also contact the Personal Data Authority to find out more about types of personal data, their use and your rights, or to report a problem.

Your rights
You have the right to:

  • Ask for a copy of the personal data that we hold about you (your right to access).
  • Request that we delete personal data held on you, where we no longer have any legal reason to retain it (your right to be forgotten).
  • Change how you hear from us, opt out of marketing communications and opt out of us holding your personal data if we have no legitimate reasons to do so (your right to object).
  • Ask us to restrict processing of data – which means that we would need to secure and retain your data for our benefit but not otherwise use it (your right to restrict processing).
  • Ask us to supply you with some of the personal data we hold about you in a machine-readable format to another organisation (your right to data portability).

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